Automated deletion of PicMonkey accounts

To help us maintain a secure, reliable experience for our community, we’re updating how we manage long-term inactive PicMonkey accounts.

As part of this process, accounts that have not been logged into for more than two years and do not have an active subscription may be permanently deleted, along with any saved content associated with those accounts.

Below are answers to common questions about this update.

From time to time, we review inactive accounts to help improve platform performance, maintain account security, and manage stored data responsibly.

This process applies only to accounts that:

Before any eligible account is deleted, we’ll send reminder emails in advance of the scheduled deletion date.

If an eligible inactive account is deleted:

Once deletion is completed, we cannot restore the account or its content.

The easiest way to keep your account active is to log in to your PicMonkey account before the deletion date listed in your email notification.

We also recommend to keep an active subscription to maintain access to stored content and feature

Yes. If your account is eligible for deletion due to long-term inactivity, PicMonkey may send reminder emails leading up to the scheduled deletion date.

These emails will come from official PicMonkey communication channels and will include information about:

No. Once an inactive account has been permanently deleted, the account and all associated content cannot be restored.

We strongly recommend downloading any important files before the deletion date.

To download stored images, designs, or documents from your account, an active subscription is required.

After signing in and resubscribing, you’ll be able to access and download your saved content before any scheduled deletion occurs.

Click Reactivate My Account if you want to set up your subscription.

If you’re unable to log in, you can reset your password using the “Forgot Password” option on the PicMonkey sign-in page. Also, PicMonkey uses Magic Link access, if your email was validated, you can request a login link to your inbox to access your account.

We recommend doing this as soon as possible if you received a deletion notice.

In most cases, yes. Logging into your account before the scheduled deletion date will prevent the account from being considered inactive.

While some features or stored content may still be accessible, you do need an active subscription for most tools and to download.

No. Accounts with an active paid subscription are not part of this inactive account deletion process.

If you received a delete notification, it is likely that you have an old PicMonkey registration linked to the email address that received the notice. You can double check your login to confirm the active account is with a different email address.

When your account is deleted, this will result in the deletion of personal data associated with your inactive account.

No action is required if you no longer wish to keep your inactive account.

Eligible inactive accounts will be automatically removed after the scheduled deletion date.

If your account is eligible, you may receive reminder emails before deletion, including notices approximately:

Yes. However, users in certain regions may receive additional privacy-related notices in accordance with local regulations such as GDPR or CCPA.

If you require any further information or assistance, you can ask our AI Agent Fin questions or request to speak to a team member via the messenger.