If you have a question or concern about a PicMonkey charge, we recommend contacting PicMonkey Support before filing a payment dispute or chargeback with your bank, card issuer, or PayPal.
Our Support team can review your account and billing history and, when a refund is appropriate, may be able to process it directly. Contacting us first can help resolve your billing concern more quickly and avoid the additional review process associated with a payment dispute.
What happens if I file a payment dispute?
If you submit a dispute through your credit card, debit card, or PayPal account, the dispute is sent to us for review.
Our team will:
Review the disputed transaction and your PicMonkey account.
Investigate the reason provided for the dispute.
Review the available billing and subscription information.
Respond to the dispute through the appropriate payment provider.
Depending on the circumstances and the reason for the dispute, PicMonkey may accept the dispute or provide information to contest it.
Will I automatically receive a refund?
No. Filing a payment dispute does not guarantee that a refund will be issued.
For card payment disputes, PicMonkey can respond to the dispute and provide relevant information, but the final decision regarding the outcome of the dispute is made by your card issuer or financial institution.
PayPal disputes are handled through PayPal's dispute process and are subject to PayPal's policies and procedures.
Can a payment dispute affect my PicMonkey access?
A payment dispute may affect your PicMonkey subscription or account access while the dispute is being reviewed.
If you are still using PicMonkey and have a billing concern, we recommend contacting Support first. We can review the issue with you and help determine the appropriate resolution without requiring you to begin a separate payment dispute process.
What should I do if I don't recognize a charge?
If you don't recognize a PicMonkey charge, please contact PicMonkey Support before filing a dispute whenever possible.
We can investigate the charge using information associated with your PicMonkey account and help determine where the charge came from. If the charge is eligible for a refund, our team can help process the refund directly.
What if I believe I was charged incorrectly?
Please contact PicMonkey Support and provide as much information as possible about the charge, including:
The email address associated with your PicMonkey account
The date and amount of the charge
Whether the payment was made by card or PayPal
Any other relevant billing information
Our team can review the charge and explain what happened.
Why should I contact PicMonkey Support before filing a dispute?
Contacting PicMonkey Support first gives us an opportunity to review your account and resolve the issue directly.
When a refund is appropriate, our team may be able to process it directly, which can be simpler and faster than going through a payment dispute with your financial institution or payment provider.
A payment dispute is a separate process handled through your card issuer, financial institution, or PayPal. For card disputes, the final outcome is determined by the card issuer or financial institution, rather than PicMonkey.
If you believe a PicMonkey charge should be refunded, contact us first so we can review the charge and help resolve your concern as quickly as possible.
What if I've already filed a dispute?
If you have already filed a payment dispute, you do not need to submit a separate refund request for the same transaction. Our team will review the dispute and respond through the appropriate payment provider.
If you have additional questions about your account or subscription, you can still contact PicMonkey Support.